Terms & Conditions

OUR AGREEMENT WITH YOU

SPECIAL REQUIREMENTS

We welcome guests with disabilities and aim to ensure that our facilities are as accessible as possible to all.

ASSISTANCE DOGS

The Island Wellness Club & Spa welcomes assistance dogs however pets are not permitted.

STAG AND HEN PARTIES

Stag and hen parties are not permitted on site and we reserve the right to ask such parties to leave without a refund.

SAFETY ON SITE

You may not bring any shotgun, knife, firearm, air weapon, fireworks (including sparklers), illegal substances or similar item to the complex under any circumstances.

WHILST AT THE ISLAND WELLNESS CLUB & SPA

Our aim is to provide a relaxed and tranquil environment. To ensure the maximum enjoyment of your time with us and that of all our other guests we require you to comply with all the requirements in this, our agreement with you, but draw your particular attention to paragraphs below:

BEHAVIOUR AND COMPLIANCE WITH THIS AGREEMENT

Offensive, unruly or illegal behaviour will not be tolerated and may result in the police being involved. We may ask you and/or any member of your party to leave immediately if your conduct is considered by us to be inappropriate, and likely to cause harm, or impair the enjoyment, comfort or safety of your neighbours, or our guests, staff and the general public, or is likely, in our belief, to breach any of our agreement with you.

REGULATIONS

CHILD PROTECTION

It is our policy to investigate any incident or allegation of concern about a child whilst on The Island Wellness Club & Spa site and to refer the matter to an appropriate external organisation should we, in our reasonable and sole discretion, deem it necessary / appropriate.

CHILDREN’S SUPERVISION AND PARENTAL RESPONSIBILITY

You are responsible for the supervision of all members of your party under the age of 21. You must supervise your children at all times.
This is particularly important in all children’s play areas, licensed areas, swimming pools and sports areas where specific supervision ratios apply. You must collect your child(ren) from activities at the appointed times.

DRIVING AND PARKING

Please give way to pedestrians and cyclists, keep to the speed limit, and drive, manoeuvre and park carefully at all times.
All vehicles that are not parked in the specified parking areas may be towed. We will charge you for doing this. We do not accept any liability for damage arising out of this operation unless due to our negligence or that of our subcontractors.
No liability is accepted for any damage caused by these markers unless due to our negligence.
Access is required at all times for contractors’/suppliers’ vehicles and other authorised vehicles such as emergency services.

IMPORTANT INFORMATION AND UPDATES

Facility and activity opening times shown in the information booklets are an indication only and may vary from time to time.

IMPROVEMENTS AND MAINTENANCE

As we continually strive to improve the facilities at The Island Wellness Club & Spa and to comply with any new Health and Safety legislation or other legal requirements you may find that:

LEGISLATION AND LICENSED PREMISES

We reserve the right to refuse to sell alcohol to anyone who is under the age of 18, or

We will not sell tobacco based products, solvent based products or allow the use of gaming machines in contravention of current legislation.

PHOTOGRAPHY

Photography (still, digital and video) is not permitted in any changing areas. Only non-intrusive photography of your own party and friends is permitted in all areas of The Island Wellness Club & Spa.You may not carry out photography for commercial purposes, marketing publications or similar purposes in any part of The Island Wellness Club & Spa

PROPERTY AND ENVIRONMENT

Please keep to prepared roads, paths and tracks at all times and treat all facilities carefully and appropriately.

SAFETY

You are required to follow any safety advice provided to you:

SMOKING POLICY

Smoking is not permitted in any covered public areas, including the swimming pool and / or Wellness Hub.

FOR YOUR INFORMATION

All the information we collect and hold about you and members of your party may be stored in computer and other filing systems, for which we hold a valid notification under the Data Protection Act. We collect and keep information about you and members of your party to enable us to administer our services to you, to conduct market research and provide you with information about our products and services and those of carefully selected third parties. If you do not wish to be contacted by us or such third parties please write to The Island Wellness Club & Spa .

Whilst we use CCTV cameras at some locations for the purposes of crime prevention and public safety, please be aware that all personal property and possessions are left on site at your own risk. We do not accept any liability for any damage or loss to any vehicles or personal possessions left on site. The CCTV scheme is controlled by The Island Wellness Club & Spa.

To ensure that standards are maintained we may record or monitor telephone calls to our offices.

We always do our best to ensure that published information is correct when it goes to press.
Please refer to our website (www.islandwellnessclubspa.co.uk) for current details.

Our agreement is governed by English law and we agree to the non-exclusive jurisdiction of the English Courts. We must both act reasonably in selecting or agreeing any jurisdiction including any forum for dispute resolution.

We do not share or store any financial information.

ISLAND WELLNESS CLUB & SPA POLICIES

Please refer to our Etiquette Guide for specific terms and conditions- http://westbayclub.co.uk/wp-content/uploads/2017/01/Etiquette-Rules-Regulations-V3.pdf

FORCE MAJEURE

We cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason or of circumstances which amount to “force majeure”
Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of facilities which cannot reasonably be remedied to a satisfactory standard before your arrival at The Island Wellness Club & Spa through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our or the owners control.

The Island Wellness Club & Spa
Halletts Shute
Yarmouth
Isle of Wight
PO41 0RJ

Tel No. 01983 760222
E-mail hello@islandwellnessclubspa.co.uk
Website www.islandwellnessclubspa.co.uk

The Island Wellness Club & Spa is a trading name of West Bay Club Ltd. (No. 06855265). Registered in England. Registered office: Halletts Shute, Yarmouth, Isle of Wight, PO41 0RJ

 

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All levels

These classes have been specifically designed to allow participants to work at their own intensity level, with the ability to modify all exercises according to their own personal fitness.

Beginner

A person new to training or an individual with below average fitness levels can be termed as a beginner. These classes are also suitable for those returning to exercise after a break/injury.

Intermediate

A person training at intermediate level should have a fair amount of base fitness and coordination and thus can be exposed to a higher intensity workout.

Advanced

At an advanced level, the participant should have experience in subjecting themselves to high intensity training on a regular basis. Every person starting off as a beginner should aspire to reach this level.

Online booking is available for members for classes, activities and spa treatments.
Non-members can book our spa treatments online, and please call 01983 766222 to book classes or activities.

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